This Privacy Policy explains how we collect, use, and share information when you use our website and services, and describes your privacy rights and how the law protects you. By using the Service, you agree to the collection and use of information as described in this Privacy Policy.
1. Who We Are
This Privacy Policy explains how S&K Building Services OPCO, LLC (doing business as S&K Building Services and its branch locations, “S&K,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website(s), contact us, request an estimate, schedule service, communicate with us by phone, email, or text message, or use any online tools we provide (collectively, the “Services”).
Contact Email: info@skbuildingservices.com
Phone Number: (317) 635-5305
Mailing Address: 4801 Industrial Pkwy, Indianapolis, IN 46226, United States
Websites: This policy is intended to apply to S&K Building Services and its branch websites and online properties that link to this Privacy Policy.
2. Information We Collect
We collect information in the following ways:
A. Information You Provide
You may provide information when you:
- Request an estimate
- Schedule service
- Submit a contact form
- Communicate by phone, email, or text
- Access your customer portal
This may include:
- Name
- Email address
- Phone number
- Service address
- Property details
- Communication history
- Payment information (processed securely, see Section 6)
B. Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Device and browser information
- Pages visited
- Time spent on pages
- Referring websites
- Approximate geographic region
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Improve user experience
- Measure website performance
- Understand visitor behavior
We use third-party tools including:
- Google Analytics
- Meta (Facebook) technologies
These tools may use cookies or similar tracking technologies.
In the future, we may use these tools for advertising or remarketing purposes in accordance with applicable law.
You may control cookie settings through your browser preferences or through any cookie consent tools available on our website.
4. Embedded Third-Party Content
Our website may include embedded third-party content such as:
- YouTube videos
- Google Maps
These third-party services may collect data about your interaction with embedded content and may use cookies or tracking technologies in accordance with their own privacy policies.
We are not responsible for the privacy practices of third-party websites or services.
5. How We Use Your Information
We use information to:
- Provide estimates and services
- Schedule appointments
- Process payments
- Send confirmations and service updates
- Respond to inquiries
- Improve our website and operations
- Maintain internal business records
- Comply with legal obligations
- Communicate important service-related updates and respond to customer inquiries.
6. Online Payments
Customers may make payments through a secure portal provided by SmartService Cloud.
Payment processing is handled by CardPointe (Fiserv).
We do not store full credit card numbers on our own systems. Payment information is processed in accordance with the security standards and privacy policies of our service providers.
7. CRM and Operational Systems
We use SmartService Cloud to manage leads, customer records, scheduling, and service operations.
Information stored in our CRM system is used solely for legitimate business purposes, including servicing customers and managing operations.
8. Email Communications
We use Constant Contact to manage email marketing communications.
We may send:
- Transactional emails (estimates, invoices, confirmations, receipts)
- Marketing emails (where permitted and with applicable consent)
You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.
Transactional communications necessary to provide services may still be sent.
9. Text Messaging (SMS)
We may communicate with customers via text message for customer care and service-related purposes, including appointment scheduling, technician arrival notifications, work order updates, service notifications, and customer support.
By providing your mobile phone number and opting in to receive SMS communications, you consent to receive these service-related text messages from S&K Building Services.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@skbuildingservices.com or (317) 635-5305.
Message frequency varies. Message and data rates may apply.
We do not share, sell, rent, or otherwise disclose your mobile phone number or SMS consent to third parties or affiliates for their marketing or promotional purposes.
10. Analytics and Search Performance Tools
We use:
- Google Analytics to understand website usage and performance.
- Google Search Console to monitor search performance and technical site health.
Google Search Console provides site-level performance data and does not directly collect personal data from visitors.
11. Spam Protection and Security
We use Cloudflare Turnstile to help prevent spam and automated abuse on our website forms. Turnstile evaluates signals from your browser and device to determine whether a visitor is a human and may process information such as IP address, device and browser information, and interaction data.
The use of Turnstile is subject to Cloudflare’s Privacy Policy.
12. Sharing of Information
We may share information:
- With service providers who help us operate our business (CRM, payment processing, email services, analytics)
- To comply with legal obligations
- To protect our rights and prevent fraud
- In connection with a merger, sale, or business transfer
We do not sell personal information for monetary value and do not share personal information for cross-context behavioral advertising.
Mobile information, including your mobile phone number and SMS opt-in consent, will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes. Information may be shared only with service providers that assist us in delivering our services, such as SMS platform providers, and solely for the purpose of providing those communications.
13. Data Retention
We retain information only as long as reasonably necessary for:
- Providing services
- Maintaining business records
- Legal and tax compliance
- Dispute resolution
14. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.
15. Children’s Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
16. Your Privacy Rights
Depending on your state of residence, you may have rights including:
- The right to access personal information we hold about you
- The right to request deletion (subject to legal exceptions)
- The right to correct inaccurate information
- The right to opt out of certain data uses
To submit a privacy request, email:
info@skbuildingservices.com
Subject Line: Privacy Request
We may need to verify your identity before fulfilling a request.
17. California Privacy Notice
If you are a California resident, you may have additional rights under California law, including the right to:
- Know what personal information we collect
- Request deletion
- Request correction
- Opt out of certain data sharing activities
To exercise these rights, contact:
info@skbuildingservices.com
We will respond within the time required by law.
18. Do Not Track Signals
Some browsers offer a “Do Not Track” feature. Our website may not respond to Do Not Track signals. You may control tracking through browser settings or available cookie tools.
19. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and the “Last Updated” date will be revised accordingly.
20. Contact Us
If you have questions about this Privacy Policy, contact:
S&K Building Services OPCO, LLC
Email: info@skbuildingservices.com
Phone Number: (317) 635-5305